Remote Support
Need help right now? Connect to our secure remote session and one of our technicians will take care of the rest.
How It Works
Click Connect
Click the button below to open our secure remote support portal.
Download & Run
A small, safe program will download. Open it to start the connection.
We Fix It
Our technician connects to your screen and resolves your issue live.
Secure, encrypted connection · No personal data stored · Session ends when we're done
Instructions by Device
Windows
- 1.Click Connect to Remote Support above
- 2.Your browser will download a file called ConnectWiseControl.Client.exe
- 3.Click the downloaded file at the bottom of your browser (or find it in your Downloads folder)
- 4.If Windows asks "Do you want to allow this app?" — click Yes
- 5.A small window will appear — you're connected! Our tech can now see your screen
Mac
- 1.Click Connect to Remote Support above
- 2.A .dmg file will download — open it
- 3.Double-click the ConnectWiseControl app inside
- 4.If macOS says "unidentified developer" — go to System Settings → Privacy & Security and click Open Anyway
- 5.Grant Screen Recording and Accessibility permissions when prompted
- 6.You're connected! Our tech can now see your screen
iPhone / iPad
- 1.Download ConnectWise ScreenConnect from the App Store
- 2.Open the app
- 3.Tap Join Session
- 4.Enter the session code our tech gives you (or tap the link we send)
- 5.Tap Start Broadcast to share your screen
Android
- 1.Download ConnectWise ScreenConnect from the Google Play Store
- 2.Open the app
- 3.Tap Join Session
- 4.Enter the session code our tech gives you (or tap the link we send)
- 5.Allow screen sharing when prompted
Chromebook
- 1.Click Connect to Remote Support above — it works directly in Chrome
- 2.If prompted, install the ConnectWise ScreenConnect extension from the Chrome Web Store
- 3.Allow screen sharing when prompted — you're connected!
⚠️ Having trouble?
- • Make sure your browser isn't blocking the download (check your Downloads folder)
- • Try a different browser (Chrome works best)
- • Disable your VPN if the connection won't start
- • Still stuck? Call us at (508) 617-1310 and we'll walk you through it
Common Questions
Is this safe?
Yes. The connection is fully encrypted and you can see everything we do on your screen. You can disconnect at any time.
Do I need to install anything?
A small temporary program downloads when you connect. It doesn't install permanently and you can delete it after.
What if I'm not a current client?
No problem — give us a call at (508) 617-1310 and we'll get you set up for a remote session.
How much does remote support cost?
Pricing depends on the issue. Managed IT clients get remote support included. Call us for a quote.
Prefer to talk to someone first? Call (508) 617-1310 or send us a message.